Including myself, there were 13 members on my team.
The numbers below indicate my level of involvement in key parts of this project.
This was a project that has challenged the agency for more than 10 years. The department contains 16 high-visibility divisions, each with its own set of programs, some with their own branding.
The main challenge with this project was to create one holistic user experience across all divisions and programs, a single administration platform to ease editing and adding content and a fully accessible-compliant solution, which stays performant even with heavy traffic.
I approached this project with user-experience at its core, starting with mood boards, information architecture and wire-framing sessions. A thorough pain-point exercise was conducted to ensure each division’s voice was heard and ensured a consistent and strong voice across the department. More importantly, it provided full engagement from stakeholders in each of the 16 divisions.
SharePoint 2010 was chosen as the solution at the time as the leader in content management and automated workflows.
Thorough UX exercises resulted in exceeding client expectations with an excellent UI for both end-users and administrators.
Listening to and working closely with stakeholders throughout this project was key for user engagement.
Major successes include:
- reduced support calls due to clear navigation and search
- quicker response time to to push critical news and communications to the public
- easy administration which allows less technical users to edit content